Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Information provided in our listings is provided for information purposes only and is not intended to diagnose, prescribe or replace the advice of professionals.
It is the responsibility of the individual to check with a professional before using any products that may interfere with drugs or medical conditions.
No Ordinary Skin accepts no responsibility for incorrect use of information or products.
Our terms and conditions will be governed by and construed in accordance with British law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Legal imprint